Frequently Asked Questions

Explore our comprehensive FAQ to learn all about renting with Cruzin Hawaii Rentals, from booking procedures to vehicle details. If your question isn’t covered here, don’t hesitate to reach out for personalized assistance. Connect with us via our live chat, call us at 808-945-9595, or submit your inquiry through our support form on the Contact page. We’re here to ensure your rental experience is seamless and enjoyable.

Common Questions Answered

What do I do if I have a breakdown or accident with my moped, scooter or motorcycle outside of business hours?

Just follow these simple steps.

1.) Lock up the rental.

2.) Take the keys with you.

3.) Get the exact address, where your rental is located.

4.) Contact the office, during business hours 8-5 everyday of the year. 808-945-9595. You can also leave us a voicemail and we will return your call first thing in the morning.
What if I am late checking in my rental?
Where can we park? May we park on the sidewalk?

You may park your two wheeled rental where ever vehicles may park. Please park near a pole or structure of some kind so you may lock your rental to it.

If you are staying at a hotel, please consult with the front desk. Many of the hotels in Honolulu offer free parking passes for mopeds, scooters, and motorcycles.

YOU CANNOT PARK ON THE SIDEWALK.
Can 2 people ride on a moped?

According to Hawaii State Law, you may not ride more than one person on any two-wheeled motor vehicle below 50 cc.. This unfortunately means that you may not ride 2 people on a moped.

We do offer lessons to anyone 18 years of age or older with a valid drivers license. We’d be happy to help you get comfortable with your moped before hitting the road.
Can a moped go on the freeway?
Can I return my rental vehicle after business hours?
I have never ridden a moped before. Can I still rent?
How old must I be to rent a moped?
Do you rent helmets?
Can equipment be rented by the hour?
Where are the best places to go with my rental?
Can we go all the way around the island?

You can tour the whole island, even with just a moped! If you do plan to drive around the island you’ll need to rent one of our premium mopeds. These Lance Mopeds are made to handle longer distance travel. Breakdowns are rare, but in the case of a breakdown we offer island wide service free of charge with our premium models. Basics are only covered within the greater Waikiki area. Any request for service for basic mopeds outside of the greater Waikiki area will result in a $75 dollar service charge.

There are no restrictions on any scooter or motorcycle. They may travel around the island and have free service in case of break downs.
Can we ride the equipment off road?
Is there anything else we need to know?
Can I go to Hanauma Bay?
How do I lock up the moped or scooter?

All moped and scooters come with a lock and chain. Thread the chain through the spokes of the back tire of the moped or scooter. Lock chain together in a loop to ensure it can not be removed. For best results, lock your rental to a fixed object. Locking your rental is your best defense against theft.
How do I plan my adventure?
What is required to rent a Scooter or Motorcycle?

If you’d like something fast and more powerful than our 49 cc mopeds, no problem! We offer scooters ranging from 125 cc up to 300 cc. We also have Motorcycles starting at 250 cc up to over 1200 cc. Both motorcycle and scooter rentals require driver to be 21 years old and have a valid motorcycle/scooter endorsement on their drivers license. Scooter rentals require a $350 deposit on a major credit card and motorcycle rentals require a $450 deposit on a major credit card.
What if my equipment won’t start?
Here are some things to check:

Make sure the key is turned on.

Make sure the kill switch is in the run position. (the most common reason for not starting)

Make sure you hold in the left brake handle, or the bike will not start.

Now press the start button. It should start right up.

Some models require that the kickstand is in the up position, check this out.

Some models have an extra yellow lock switch under the seat (for security), make sure this is in the “unlock” position.

Ensure you have fuel, don’t trust the gauge, look into the gas tank, and see if there is fuel.

Call the office at 808-945-9595 one of our trained staff members will walk you through the steps one last time to ensure that everything has been tried before sending out a member of our roadside service team.

If something is still wrong, it won’t start, a flat tire, or an accident. We will be happy to make a service call. If you are on a premium moped, scooter, or motorcycle the service call is free. If you are on a basic moped and are outside the allowed service area (from Hanauma Bay to Pearl Harbor), there will be a $75.00 service fee charge for the service call. Within the allowed area the service call is free.

In the event we cannot start the bike or you have a flat, we will be bringing you a replacement bike, so you can get on your way.

Please keep in mind service calls take some time, however, we will make every effort to minimize, the time and get you back on vacation.
What if I have an accident?
Make sure everyone is ok, and not hurt, if you are injured go to the hospital. If you need to go to the hospital, follow the instructions above before leaving your bike, and locking it securely.

If it’s more than a fender bender call the police and make a report (this is mandatory). Call 911 nonemergency.

Call the office at 808-945-9595 and explain the situation.

A) Lock up the equipment. b) Take the keys with you. c) Get the exact address, where the equipment is located. d) Contact the office, during business hours 8-5 everyday of the year. 808-945-9595. e) Use your common sense. If you would not leave your personal equipment somewhere, don’t leave ours.
Do I need to put up a deposit?
Yes, security deposits are required for all rentals on a major credit card.

Moped’s $50

Scooters $350

Motorcycles $450

At the end of your rental one of our staff members will check your rental vehicle over for a full tank of gas as well as damages. If the tank is full and there are no damages we will refund your security deposit. This refund typically takes 3-5 business days to be credited back on your card.
What are other charges?

These charges may apply to your rental:

Lost keys: moped $50.00 (for keys) motorcycles $150.00 (for keys) plus service charge if required.

Keys locked in the trunk of vehicle: $75.00 service charge, we bring you a set of keys.

Lost or non returned helmet $65.00.

Lost snorkeling equipment $50.00.

Moped won’t start (false alarm) we come out and it starts right up, by following the directions we provided you. The service fee is $50.00 per bike.

Lost or missing license plate $50.00 per plate.

A no-show reservation fee is $50.00 unless canceled at least 24 hours in advance.
Damages how does this work?

We mark all existing damages, dings, scratches, and dents with clear stickers called “damage dots”. However accidents and damages happen, so how do we deal with it? If a vehicle comes in with new damages, we list it on a separate sheet of paper, we use the parts ordering manual for each bike, or we call the dealer for exact pricing. We do not make a profit on damages, we collect enough to put the equipment back in its original condition, we add common hourly labor charges, and that’s how we determine the charges that we must charge the customer.
What if I miss my reservation?

We have a 24 hour cancelation policy on all rentals. This means that as long as your cancel at least 24 hours before your reservation start time you will receive a 100% refund. Any cancelations within the 24 hour window before your reservation start time will forfeit their reservation deposit.

Running late? Just give us a call and let us know.
What if I need to return early, or it rains?
Can I cancel my reservation?

Frequently Asked Questions

Common Questions Answered

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